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Employment Opportunities

IT Support Specialist

Sierra Canyon School is seeking a qualified IT Support Specialist, preferably with three to five years of experience in an educational setting. Reporting to the Director of Technology and serving as a member of the IT team, this full-time position will support all school technology devices, infrastructure, and AV equipment; provide IT support, research, tutorials, and procedures; promote the school’s mission by supporting students, faculty, and staff in the integration of technology.
Responsibilities:
 
  • Be the first point of contact for faculty and staff on technical support issues;
  • Troubleshoot, complete system repairs and software re-installations
  • Support the process of preparing, delivering, and upgrading hardware/software
  • Maintain the “Help Desk” system, including regular hours for live support during the school day
  • Maintain documentation on ongoing support issues
  • Maintain accurate inventory of hardware and software
  • Create self-help materials designed for students and faculty (i.e., tips, tutorials, troubleshooting steps, etc.)
  • Work with the IT team and Director of Technology and other IT team members to provide tech training to staff/faculty
  • Set up and support all peripherals, including printers, copiers, projectors, scanners, and audiovisual equipment
  • Provide support for all campus-wide software applications, including most recent Mac OSX, iOS, Microsoft Windows, Microsoft Office, Adobe CS products, and other third-party software.
  • Provide tech support and audio/visual management for school events and assemblies
  • Coordinate on-site and off-site repair as needed
  • Handle other duties/special projects assigned by the Director of Technology
Preferred:
  • College degree or specialty school preferred
  • Excellent customer service skills
  • Filewave (or other MDM) experience and knowledge in managing MacOS Clients
  • Filewave (or Other MDM) experience and knowledge in managing Apple iOS Mobile Device Environment
  • Microsoft Office365 experience in managing a mid to large organization
  • Skills/Experience installing, maintaining, and troubleshooting Apple and Windows based hardware and software in a networked environment
  • Strong organizational skills and the ability to prioritize tasks efficiently
  • Knowledge and experience in deploying and Managing Windows Server, including Active Directory and server visualization in a HyperV environment, and LAN/WAN/WiFi environment
  • Ability to lift up to 50 lbs.
  • Passion for learning about emerging technology
  • Proven Experience in a desktop support technician role 
 
 
Back
Sierra Canyon School is a private, independent, non-sectarian, co-educational, college preparatory school for students in grades Pre-Kindergarten through 12 located in Chatsworth, California. The highly cosmopolitan campus community is reflective of the Greater Los Angeles area and the world at large. Students are empowered to realize their greatest creative, ethical, intellectual and physical promise through small class sizes, a diverse student-teacher culture and a family-like environment.